FAQs

Our collections include sterling silver, 9ct gold and gold-plated sterling silver. We do not describe gold-plated sterling silver as solid gold. Material information is clearly displayed on individual product pages so you know exactly what you're purchasing.

Yes. Products described as sterling silver are made from sterling silver, while products described as 9ct gold are made from solid 9ct gold. Our gold-plated pieces use sterling silver as the underlying precious metal.

Where an item exceeds the applicable UK statutory exemption weight, it will be hallmarked as required by UK law. Smaller items below the relevant weight threshold do not legally require a hallmark. You can learn more on our Materials & Hallmarking page.

Please allow up to 2 weeks for your order to be prepared and dispatched unless another lead time is stated on the product page. Once dispatched, you'll receive confirmation and tracking information where available.

Rather than holding large quantities of every piece, many items are sourced specifically for your order. This allows us to offer a wider, carefully curated collection while keeping unnecessary stock to a minimum.

Yes. UK orders are sent using a tracked delivery service.

Terrachi currently delivers within the United Kingdom. We hope to offer international delivery in the future.

Eligible items can be returned in accordance with our Delivery & Returns policy and your statutory consumer rights. Some personalised or bespoke products may not qualify for change-of-mind returns. Please see our Delivery & Returns page for further information.

Return eligibility for earrings depends on the circumstances and whether any applicable hygiene seal has been broken. Please refer to our Delivery & Returns policy or contact us before returning an item.

Gold plating naturally wears over time. The rate of wear depends on how frequently the piece is worn and how it is cared for. Keeping plated jewellery away from water, perfume, lotions and chemicals will help preserve its finish.

Yes. Sterling silver can naturally tarnish over time due to exposure to air, moisture and chemicals. This is a normal property of silver and can usually be improved with appropriate cleaning.

Avoid exposing jewellery to water, perfumes, cosmetics and harsh chemicals wherever possible. We recommend reading our Jewellery Care guide for material-specific advice.

You can contact us using the form on our Contact page. Please include your order number when contacting us about an existing order so we can help you as quickly as possible.