Privacy policy

Last updated: October 2026

At Terrachi Jewellery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used and protected when you visit our website, place an order or contact us.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Terrachi Jewellery
Website: www.terrachijewellery.co.uk
Email: info@terrachijewellery.co.uk

Information we collect

When you visit our website, place an order, create an account, sign up for marketing or contact us, we may collect information including:

· Your name and contact details

· Billing and delivery addresses

· Order and transaction information

· Account information

· Communications with us

· Marketing preferences

· IP address, browser and device information

· Information about how you use our website

Payment information is processed securely by our payment providers. We do not directly store your full payment card details.

How we use your information

We use your personal information where necessary to:

· Process, fulfil and deliver your orders

· Take and manage payments

· Provide customer service

· Process returns and refunds

· Communicate with you about your order

· Maintain appropriate business and accounting records

· Protect our website and prevent fraud

· Improve our website and services

· Send marketing communications where permitted

· Comply with legal requirements

Under UK data protection law, we process personal information where necessary to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests or where you have given your consent.

Who we share your information with

We may share personal information with trusted third parties where necessary to operate our website and provide our services. These may include:

· Shopify and website service providers

· Payment providers

· Delivery and courier companies

· IT and technology providers

· Email and marketing providers

· Professional advisers, such as accountants

· Government authorities or regulators where legally required

We do not sell your personal information.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information when you browse our website or make a purchase.

Some of our service providers may process information outside the UK. Where required, appropriate safeguards are used to protect personal information transferred internationally.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, tax, accounting and reporting requirements.

Marketing

If you sign up to receive marketing communications from Terrachi Jewellery, we may send you information about our products, offers and news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember preferences and understand how visitors use our website.

Where required, we will ask for your consent before using non-essential cookies. You can manage your preferences through the cookie settings available on our website.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

· Access the personal information we hold about you

· Ask us to correct inaccurate information

· Ask us to delete certain information

· Restrict or object to certain uses of your information

· Request the transfer of certain information

· Withdraw consent where we rely on your consent

If you would like to exercise any of these rights, please contact us.

Complaints

If you have concerns about how your personal information has been handled, please contact us so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be available on this page.