Refund policy

Returns

We hope you love your Terrachi jewellery. However, if you've changed your mind, you can return eligible items in accordance with our returns policy.

Please contact us within 14 days of receiving your order if you wish to cancel and return it. After notifying us, you will have a further 14 days to return the item.

Returned jewellery should be unworn and returned with its original packaging.

For hygiene reasons, certain sealed items may not be eligible for a change-of-mind return once the seal has been broken where the legal hygiene exception applies.

Personalised or made to order items that have been produced to your individual specification may also be excluded from change of mind cancellation rights where permitted by law. Any applicable exclusion will be made clear before purchase.

Returning an Item

To arrange a return, please contact us through our Contact page with your order number and the item you would like to return. We will provide the appropriate return instructions and return address.

Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning it. We recommend using a tracked postal service and retaining proof of postage.

Refunds

Once your return has been received, it will be inspected and your refund processed where the return meets the applicable requirements. Approved refunds will be made to your original payment method.

Where you cancel your entire eligible order under your statutory cancellation rights, any refund of the standard outbound delivery charge will be handled in accordance with UK consumer law.

Faulty, Damaged or Incorrect Items

If something isn't right with your order, please contact us as soon as possible. Send us your order number, a description of the issue and, where helpful, photographs of the item and packaging.

Your statutory rights are not affected by this policy.